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Privacy Policy

A clear explanation of what we collect, why we collect it, and how we safeguard it.

Plain-language summary

We use your data to run the platform (accounts, tickets, payments, and support), keep things safe (fraud prevention), and improve Bitbandy. You can opt out of marketing communications anytime.
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1. Information We Collect

  • Account details: name and contact information you provide.
  • Ticketing activity: purchases, confirmations, transfers, and related records.
  • Technical data: cookies, device/browser info, and IP address for security and performance.

2. How We Use Your Information

  • To provide accounts, ticket purchase flow, and ticket delivery.
  • To process payments and send essential updates.
  • To prevent fraud and protect users and organisers.
  • To improve platform reliability and user experience.

3. Sharing of Information

We may share limited information when necessary:

  • With event organisers (to run attendance and event communications).
  • With service providers (payment processing, hosting, analytics, and support).
  • For legal reasons (where required by law or valid authority requests).

4. Your Data Rights

  • You can request access, correction, or deletion of certain personal data via support.
  • You can opt out of marketing communications at any time.

5. Data Security

We use reasonable safeguards designed to protect your data. No online service can guarantee absolute security, so please keep your login details private and use a strong password.