Question 1

What is Bitbandy?

Accepted Answer

Bitbandy is an event management and ticketing platform that helps organizers create, manage, and monetize events while giving attendees a smooth ticket-buying experience. We support both Naira and cryptocurrency payments.

Question 2

Is Bitbandy officially registered?

Accepted Answer

Yes. Bitbandy is registered with the Corporate Affairs Commission (CAC) of Nigeria and operates with a focus on compliance and transparency. You can request registration details through our official support channels.

Question 3

Where is Bitbandy based?

Accepted Answer

Bitbandy was founded in Port Harcourt, Nigeria, and serves events across Nigeria while expanding throughout Africa.

Question 4

How do I purchase tickets?

Accepted Answer

Browse events, select your ticket type and quantity, choose your payment method (Naira or crypto), and complete checkout. You can buy as a guest, but registered users get extra features like transfers, wallet payments, and resale tools.

Question 5

Can I transfer my tickets to someone else?

Accepted Answer

Yes. Registered users can transfer tickets to another user via email from their dashboard. The recipient receives the ticket in their account after the transfer completes.

Question 6

What if I can't attend an event?

Accepted Answer

If resale is enabled for that event, you can list your ticket on the marketplace (subject to organizer rules). When it sells, the ticket is transferred to the buyer and you receive your payout according to the platform flow.

Question 7

What payment methods do you accept?

Accepted Answer

We support Naira payments (such as transfers and cards where available) and multiple cryptocurrencies (such as BTC, ETH, and USDT). Available options show during checkout based on the event setup.

Question 8

Is it safe to pay with cryptocurrency?

Accepted Answer

Yes. Crypto payments are processed using secure flows and encrypted communication. You'll also be able to track transaction status during payment so you can confirm completion.

Question 9

When do organizers receive their payments?

Accepted Answer

Payout timing depends on the organizer's payout settings and event completion. In many cases, payouts are processed within a few business days after the event ends. From each ticket sale, organizers receive 95% of the ticket revenue, while Bitbandy retains 5% as a platform fee.

Question 10

How is revenue split between organizers and Bitbandy?

Accepted Answer

When a ticket is purchased, the attendee pays for the ticket price plus a booking fee. From the ticket revenue, organizers receive 95% of the money, while Bitbandy gets 5% as a platform fee.

Question 11

How do I create an event on Bitbandy?

Accepted Answer

Create an organizer account, complete verification details, then use the event creation dashboard to add your event info, ticket types, and payment options. Events may require review before going live.

Question 12

What types of events can I host?

Accepted Answer

You can host physical or virtual events-concerts, conferences, workshops, sports events, exhibitions, community gatherings, and more. We support free, paid, and recurring events with multiple dates.

Question 13

Can I sell merchandise with my event tickets?

Accepted Answer

Yes. If enabled for your organizer account, you can create event merchandise, set pricing and inventory, and sell alongside tickets through the platform's e-commerce tools.

Question 14

How do I reset my password?

Accepted Answer

Use "Forgot Password" on the login page, enter your email, and follow the reset instructions sent to your inbox. If you don't see it, check your spam/junk folder.

Question 15

Is two-factor authentication available?

Accepted Answer

Yes. If MFA is available on your account, you can enable it in security settings. You'll be prompted for an OTP or additional verification during login.

Question 16

Can I have both user and organizer accounts?

Accepted Answer

Yes. If your system requires separate roles, you may need separate accounts (often with different emails) to keep permissions and data separated cleanly.

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